New Member
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5 Messages
Concerned that my name is showing up as an ex's caller ID
Long story short, we were together last year and he essentially bullied me into getting on the same phone plan together. It was under my name because I have good credit and his is terrible. He got a new phone with it. We broke up, and shifted the financial/data information and payment responsibility as necessary. However, after hearing from a friend that this person had called them and that my first and last name popped up in the caller ID, I am not comfortable with that. What the heck do I do about this?
ATTHelp
Community Support
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231.5K Messages
4 years ago
Hi @cuter_pillar
Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to
contact our chat or voice support teams for assistance. Simply scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.
Darais, AT&T Community Specialist
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Lockdowncraziness
Former Employee
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2.6K Messages
4 years ago
Since you transferred the phone from an account in your name to his name, that is why your name is showing up on caller ID still. The user name was not changed (which is the name that displays on caller ID) Since the account is now in his name he will need to log in to his AT&T account and update the user name.
She is correct. Prepaid accounts are non-refundable. This is pretty much the policy with all companies for prepaid services. You made the error, not AT&T.
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Rscarol
Scholar
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156 Messages
4 years ago
I suggest going to calleridtest.com to confirm your name comes up as the cnam for his number.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
There are two ways caller ID shows who's calling. One is that the receiving end has already added this person as a contact on their cellular phone, or even on many home phones.
The other way is that the owner of the account shows up as the caller ID unless the owner specifically changes its caller ID to reflect the actual user.
What I mean by that is I am the account owner so all of the phones on my account will have my name as caller ID. But as the account owner I can also go into the account to each individual line and change the caller ID to reflect the person who actually uses the phone.
Of course this does not prevent the person who is the account owner from changing the caller ID to reflect something that is not true. And it doesn't force them to change the caller ID if they just can't be bothered and have never been told that the caller ID doesn't reflect their name.
Too bad your mutual acquaintances didn't tell him that his name doesn't show on caller ID so that he might think to change it
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