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New Member

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2 Messages

Thu, Nov 26, 2020 3:44 AM

Complaint

How do i file a formal complaint against a local district store manager? I was treated very very badly by a local district store manager here in missouri. I was trying to become a new residential client ive used at&t for over 15 years for my business. Ive never had problems or ever been latebpaying a bill.. But not only am i not switching my personal service to at&t. Im going to change by business account services as well.

Responses

Constructive

Employee

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17.7K Messages

2 months ago

Ok🤷‍♂️

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

Well..this was exactly the response i was expecting from at&t employees! Rated #1 in customer service..my *@@!!  Itsfine..i already went above your level..and pay svale with my complaint. BBB. Has been made aware and your public reviews have been also noted. Keep up the "good" work!! Lmbo!

Constructive

Employee

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17.7K Messages

2 months ago

We’re all customers here same as you but you obviously only read what you want. Which by the way a quick google search shows that store is an authorized retailer not an AT&T store. They are independently owned so you need to contact the owner to complain which the number to call is in the window of the storefront

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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81.4K Messages

2 months ago

@delseydew

The previous reply is from a wireless customer who has to identify as an employee for the Forum rules but he is a pole engineer, does not work for wireless and is not in customer service.

Exactly what sort of response did you expect from your announcement?   It seems pretty clear to me. You do not have to announce your departure this is not air traffic control at the airport.

AT&T has limited control over its franchisees. The people that work there are not AT&T employees. 

But you can leave a store review if you locate the store online.  And there's yelp reviews as well. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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