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Sunshine12345's profile

Contributor

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1 Message

Saturday, August 5th, 2017 4:26 AM

Complaint

I used my insurance plan to replace my phone when it stopped working. Well when I got my new phone I had someone there help me activate the new phone. My problem happened when she got my new phone working, but canceled my data plan, and my texting plan. Now because she messed up, I am stuck with out my texting or data plan until they can fix it, unless I want to change my service plan. Why should I have to do anything because your company messed up my phone service. And then to be told sorry if u do not change your plan then it will take 72 hours to get your services back. This is wrong that, your company made a mistake and I am paying for it.

Community Support

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225.4K Messages

6 years ago

Hello@Sunshine12345,

I am sorry to hear about the mix-up regarding your data plan. I would like a chance to turn the situation around and take a further look into your account. To be able to better assist you please send us a private message @ATTHelp with your full name, account, and phone number.

Looking forward to your reply!

Linda, AT&T Community Specialist

ACE - Sage

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113.4K Messages

6 years ago

It might be more enlightening if you said what plan you had and what phone you got and why that relates to a change in service.  

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