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ginalinn's profile

Contributor

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1 Message

Sat, Aug 30, 2014 9:30 PM

Complaint

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas?

 

Thank you, GL

MicCheck

ACE - Expert

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10.5K Messages

7 y ago


@ginalinn wrote:

Does anyone here know how to file a formal complaint?  I have tried calling and they told me to login type in "complaint" in the search engine and there is form to fill out.  I have done this and only found an arbitration form?   Any ideas?

 

Thank you, GL


There's no such thing as a "formal complaint". If you have an issue, you can talk to customer service to get it resolved. 

 

If you've had trouble getting your issue resolved using the traditional means, send a private message to AT&T Customer Care using the link below and a manager will be in touch with you. 

 

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

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