Complaint on In Home Customer Service for Wireless Phones - Phone Credit / No Phones Given Back
In January 2023, had in home wireless associate provide quote for 3 phones. After several quotes, we agreed to an Iphone, Samsung S22+ and a Samsung S22 Ultra. We signed up for AARP because there was a discount, also have internet / TV so we received a discount. Then we traded our old phones (iPhone and 2 Samsungs) for credit ($800 a piece). I understood that our credits would be seen in 1-3 billing cycles - no problem. Signed paperwork, turned in phones to sales rep and here I am, almost 6 months later with no trade in credit, no phones, added charges for future phone upgrades and no customer service help. I've been paying $100 more a month than quoted. I've text and called my sales rep and received a "I will check on it and get back to you" but nothing. How do I get in contact with customer service / managers over in home service teams? How can I get my credit or phones back? This is beyond frustrating.