College student helpless &sick of trying to get "Customer Support" from people that dont follow thru
I have been having an ongoing issue with my AT&T bill. I have called to get it resolved and each time I had been told it was going to be resolved, it never was.
I have been charged $454 in overages. These overages would have occurred on Tuesday, September 12th.
These charges occurred on a cruise ship while being evacuated from the Virgin Islands. I called AT&T to inquire about the charges while on the cruise ship and the lady I spoke to said that they would be taken care of for me. She had me very convinced that she was going to follow through and take care of them.
I then received a HUGE bill from AT&T a couple days ago for $613. This was my last for September and Octobers monthly fees for the unlimited plan that I have PLUS the overages which they already insured me would be taken care of.
I did some more researching and I found a Customer Care post stating:
"In addition, from Sept. 6 through Sept. 15 we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico or the U.S. Virgin Islands."
We know that Hurricane Irma has left many of you and your families without power and dealing with a very stressful situation. To try and ease some of the stress, we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T... #ATTCOMMUNITY
I called again yesterday to get this taken care of and spoke with a man named "Joven" who said the charges would be removed.
ONCE AGAIN, he was wrong. The charges weren't removed and NOTHING got taken care of. I was charged 613.40 to my Associated Bank debit card. That was NEVER supposed to be charged. I was told that the overages would be taken care of.