On May 18, 2020, I called Credence and AT&T to make sure this was not a scam.....AT&T gave me the phone number to settle and we came to an agreement to settle with AT&T Mobility, Credence Account #(Edited as per community guidelines), reference ID (Edited as per community guidelines). The amount of $950 due to COVID-19, from the original amount of $988.48. Crendence reference # for settling (Edited as per community guidelines). This was paid by my credit card. I never received the email confirming paid in full, even though the fund were taken from my account on May 19.
Secondly I was told that I am paid in full....that I do not owe anything else. Yet I just received another outstanding bill from another company, for the balance. Please correct this ASAP!
If Credence represent AT&T Mobility why is it that I am sent to another debit collector? Can this be resolved?
I have included all parties...AT&T Mobility, Credence, AFNI. During this trying time I did the best I could to resolve this.....but who is the one that is trying to back out of our agreement? I am sure our conversation was recorded, to verify that this account is now settled and PAID IN FULL.