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New Member

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10 Messages

Sunday, August 1st, 2021 9:38 PM

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Chat with a human?

I have a unique situation and need to speak with a human.  I have no cell service, so I cannot possibly call.

Accepted Solution

Official Solution

Moderator

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1.3K Messages

2 years ago

Hello Community,

Our online site has had some changes over the years, so we wanted to share the most current way to get support and chat with us if needed.

  1. Go to our Contact Us website
  2. Choose the Service you need assistance with (Wireless, Internet, etc)
  3. Scroll down to the bottom of the next page and you'll see a "Chat with a rep" option
Thanks
The AT&T Community Team

(edited)

Accepted Solution

ACE - Expert

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31.8K Messages

3 years ago

I take it you don't have a friend/family member or friendly neighbor that you could use a phone temporarily (even a traditional landline)?

They have chat, but I would caution against it. It appears to be heavily outsourced with very bad information provided lately. And those transcripts do not save to your account, so are gone as soon as the chat has ended. If you go to AT&T's website and in the "Contact Us" section, you will find the option. Though it will only list and be clickable if there is an available chat agent (doesn't have a hold option like when you call).

The other option would be going into an AT&T (corporate) store for official support.

Alternatively, in this public forum there are some very experienced customers and the occasional employee off-the-clock. Perhaps we could help. Sometimes at least we can provide some guidance before you contact official support to get you in the right direction.

New Member

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10 Messages

3 years ago

I do have people who have offered me the use of their phones; however, I use my phone for work also, so it can be a bit much switching numbers on people.  Thank you for your thoughts.  I have made progress, but the person I have my number under is not in good health at this point.  Praying for a miracle!

ACE - Expert

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31.8K Messages

3 years ago

I more meant borrowing the phone to call customer support. Certainly would not be a good idea for long term, especially for work use. In that situation perhaps a prepaid phone would be a good investment so you have something consistent while you resolve whatever the issue is with your main phone.

ACE - Expert

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14K Messages

3 years ago

There's no reason to make multiple posts and really no reason to hold multiple conversations. 

https://forums.att.com/conversations/wireless-account/why-is-phone-off-during-transfer/61071333e4df330f96473c0c?commentId=612405461da62f70570db8ec

New Member

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1 Message

2 years ago

Smart home manager app won't work

ACE - Expert

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31.8K Messages

2 years ago

@brandgbenjamin 

Start a new thread for your issue if you wish to discuss with other customers, as this thread is about getting help with phone service so unrelated to smart home manager.

Otherwise, call AT&T for official support.

New Member

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2 Messages

2 years ago

My phone is broken. BROKEN. You already ruined my life this morning by cutting my phone service even though I pay my bills regularly. Now I need to get my phone fixed and you keep telling me to call you!!!! How can I talk to a human online? My phone doesn't work!!!!!!!!!! Stop telling me to call you!!!! Contact me NOW NOW NOW. I've been trying to figure out your website for HOURS. DON'T TELL ME TO CALL YOU!! I TALKED TO YOUR ROBOT. I SAID, My phone doesn't work. The robot didn't understand. I said, I need to get my phone fixed. The robot said, please make your sentence simple. I can't make it more simple. I need a human! A human! FFS tell me how to get my phone fixed!!!!!!

ACE - Expert

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14K Messages

2 years ago

AT&T doesn't fix phones or help you fix phones. You mentioned your service was suspended. Did you already get that issue resolved, i.e., your service was restored. 

What is wrong with your phone? What does "BROKEN" mean exactly?

If it's under warranty, you have to call AT&T. You can should borrow a phone from a family member, friend, or neighbor. As a last resort, you could probably go to an AT&T store and ask to call from there. 

Is it an iPhone? You can go to an Apple store or try their tech support site. https://getsupport.apple.com/?caller=psp&PRKEYS=PL133

Is it out of warranty or "broken" in a way that the warranty wouldn't cover? Do you have insurance? If so, you can file a claim online: https://www.att.com/support/article/wireless/KM1000580/

ACE - Expert

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14K Messages

2 years ago

I agree that it sounds like a service issue. If you log in to your online account, there will be an option for chat. Otherwise, you will have to find a way to call. 

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