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L

New Member

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1 Message

Thu, Mar 12, 2020 4:08 PM

Charged with data overage because my son used date while out to sea in the navy

Good morning,
My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period but 1 week later I received a bill saying I had 14 days to pay it. I could not get a hold of my son so I called att back and they put me on extension to pay in 30 days but later that day I got a hold of my son and he paid it even though he can't afford it. Now I still show a payment arrangement on my account for the 723.21 to be paid in 30 days even though it has already been paid and I can't cancel it. My first complaint is that why couldn't att help reduce the amount owed because it was an honest mistake not to mention my son is fighting for this country and barely getting paid. I have been a loyal att customer for over 20 years, always paying on time. Now I want to leave att. my name is Lula I am very unhappy!!!! [EDITED per Community Guidelines]

lizdance40

ACE - Sage

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89.3K Messages

2 y ago

This is a customer to customer Community Forum not AT&T. Please edit to remove your personal information!

You could have shut off his data in your online account. You can do so now. You will have to repeatedly turn it off at the beginning of each bill cycle. Since your son is using his phone you can send him a text to let him know to turn off data on his device.

You are being charged for roaming. Roaming means your son is using a carrier other than AT&T and AT&T is being charged by that carrier and passing it on.

AT&T computers do not know that your son is deployed in military service. All they know is he is using another carrier and they are getting his bills.



sandblaster

ACE - Expert

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53.3K Messages

2 y ago

I doubt the charges were for usage at sea, at least not on a Navy ship. There is no commercial cellular service on Navy ships to my knowledge. Was he at a foreign port? In any event, mistake or not the bill came from a foreign carrier. ATT has to pay them so to expect ATT to just reduce or eliminate the charge is not realistic. This is a customer to customer forum, not customer support. Please remove your account number.

New Member

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3 Messages

2 y ago

Even though your son did get charged internationally while being deployed, at&t can remove charges if you get the right person, i've had international charges on a cruise and the person i spoke to was so great that took out most of the charges in my account, with that being said you have to call as soon as you get a notification or your bill so that they can see in your account and give you a credit if needed.

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