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Charged NEXT balance after a line cancellation
My son purchased a new phone with Straight talk, so we called At&t before doing anything, and they said that we could transfer his number over to his straight talk phone, we still were paying on his old phone through the Next Plan, so I moved my daughter's SIM card over to his old device, and At&t said that I would continue making the installment payments that were left from when my son used this phone. But, I want to know why I am being charged the remainder of the price for the phone, when I was told by two different At&T Representatives that there would be no penalty charged, and I would not owe anything extra for this change. But I was charged $260.00 on this Current Bill, At&T is getting ridiculous!!!! I am not very happy, we have been with At&T since 2003ish and I am considering looking for another provider.
I am very livid about this.