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Mon, Nov 30, 2020 5:10 PM

changed phone to iphone 12 max pro but never got trade in label

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks.  Can't get anyone to help. Someone help me return my old phone so I can get the credits. thank you.


Community Support


195.9K Messages


We understand that you are wanting to trade-in your iPhone 8 @aarwu2000.


In order to see what can be done, we recommend getting in contact with our trade-in team at 888-445-6005.


Monday through Friday

7:00a.m. - 10:00p.m. PT 


Saturday and Sunday

9:00a.m. - 7:00p.m. PT


What you will want to ask is for a possible extension on trade-in (if applicable) as well as trade-in return labels.


We hope this helps.


Vincent, AT&T Community Specialist

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