New Member
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1 Message
changed phone to iphone 12 max pro but never got trade in label
I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I can get the credits. thank you.
ATTHelp
Community Support
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180.7K Messages
1 y ago
We understand that you are wanting to trade-in your iPhone 8 @aarwu2000.
In order to see what can be done, we recommend getting in contact with our trade-in team at 888-445-6005.
Monday through Friday
7:00a.m. - 10:00p.m. PT
Saturday and Sunday
9:00a.m. - 7:00p.m. PT
What you will want to ask is for a possible extension on trade-in (if applicable) as well as trade-in return labels.
We hope this helps.
Vincent, AT&T Community Specialist
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