Changed my plan without consent
I had a 6gb plan.. month or so after I started auto pay I notice an increase in my payment. long story they say it was upgraded and I spoke to a Robert and his supervisor Aria (id # at373j). I told them I never consented to change my plan and I was happy and want my original plan. initially they tried to make it sounds like a good thing with increase in date unlimited calls to Mexico etc. problem is on average I was using 3-4 GB per month when I had 6gb in the plan. And I don't have anyone in Mexico to talk unlimited. after almost an hour on the phone getting the run around I was getting bit irritated at the ridiculousness of it and their solution was either I keep the plan and pay the higher price or I go down to 5gb plan but instead of the $65 I was paying, I pay $86 for 5gb. According to aria this is what att call grandfathering. when I asked for the cintact information for the legal department she told me 1st they didn't have one then, only lawyers can contact the legal dept. How is it that what st doing is legal?????