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Friday, May 6th, 2022 3:43 AM

Carlton: Was suppose to be returned to my former account but instead sent here

I was misled into joining FirstNet and leaving my original AT&T plan because I was told there was a health care discount amidst the pandemic. The plan has charged me more and I was suppose to be returned to my original AT&T account. I had been a loyal customer, a part of AT&T's original first unlimited plan, so for many years have been with AT&T's unlimited plan. Now I've been transferred to some other AT&T plan (from firstnet) instead of back to my original AT&T plan, as promised, that I was on before firstnet. 

AT&T has not been completely transparent and the amount of time I've had to spend on this is awful. My wireless service/reception was excellent before if I can't be returned to it then I'd rather leave AT&T entirely for Verizon. 

ACE - Sage


117.9K Messages

2 years ago

I don't know why someone would have moved you to firstnet which is strictly a governments sponsored network, and only First Responders are eligible to be on it.  AT&T can't shoehorn in someone who's not eligible.  It's just not possible.

AT&T regular unlimited plans, Elite, extra, and starter are eligible for a 25% off discount if you are a doctor, a nurse, or a physician's assistant. I don't know what part of healthcare service you are in, but if you are one of those three you can apply for the discount off of your current plan 

Community Support


232.4K Messages

2 years ago

We certainly don't want to lose you as a customer, @HealthCareWorkerScrewed


Based on the information provided, we'd like to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


In the meantime, here's everything you need to know about our Nurses and Physicians Appreciation offer

Eligibility. ~ Qualified new and existing Consumer/Signature (IRU) customers who are state licensed nurses, state licensed physicians, or physician assistants. Eligible positions include:

  • Physician: MD, DO.
  • Physician Assistants: Certified Physician Assistant (PA-C).
  • Nurses: RN, LVN, LPN, APRN, ARPN, & ARNP/Nurse Practitioner, CNS, CNM, CNA, STNA.

*****AT&T reserves the right to recertify eligibility.


Proof of Eligibility. ~ Acceptable forms of verification must be in the account owner's name, show eligible position (RN, LPN, etc.), and include one or more of the following:

  • Employee badge showing full name and eligible position
  • Paystub less than 90 days old showing full name and eligible position
  • State medical license/certification
  • Letter of employment showing eligible position


  • Qualifying unlimited rate plan.
  • Discount applies to every line on eligible rate plans.
  • Qualified customer must be the account owner.
  • FirstNet is not a requirement but is recommended for account holder.
  • Discount off SDF and SDG.

We'll chat soon!


Sydne, AT&T Community Specialist

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