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lizijun's profile

New Member

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12 Messages

Sunday, November 20th, 2022 1:57 PM

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Can't unlock the phone

My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card.

When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.5K Messages

2 months ago

Hi lizijun! When it comes to submitting a device unlock request with AT&T here's what you need to know.

 

First, you should try the steps provided under Website Troubleshooting when you visit AT&T Device Unlock Help - Solutions & FAQs. These can help to resolve your experience with the website.

 

There are times when we cannot provide the unlock code for older mobile handsets especially if that handset is made by a manufacturer that no longer has a contractual agreement with AT&T Mobility.

 

AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the device unlock requirements below.

  • The device must be designed for use on, and locked to, the AT&T wireless network.
    It must not be reported lost or stolen.
  • It is not associated with fraudulent activity.
  • All the device's service commitments and installment plans are completed and all early termination fees are paid in full.
  • The device is not active on a different AT&T customer's account.

The reasons listed above are why we require that the original device owner submit the request for device unlock. It's possible to view the list of device unlock requirements here.

 

Also, if the device isn't an AT&T brand device (AT&T logo appears when the phone is powered on) we will not be able to unlock it. We can only unlock AT&T devices.

 

If the device is non-AT&T you will need to contact the original carrier of the phone for instructions on how to unlock it. You will find these details under eBay & Non-AT&T Purchases at the article provided above.

 

What's more, request processing time can be impacted by:

  • Delays due to unusually high request volumes (e.g., holidays, major device launches)
  • Delays waiting for assistance from the manufacturer.
  • Delays waiting for a response from customer for more information.

We hope this info helps. Let us know how it goes.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

New Member

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12 Messages

2 months ago

like this
sandblaster

ACE - Expert

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62.1K Messages

2 months ago

That’s a common error for anyone outside of the US. Try using a VPN connection to a US based network.

New Member

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12 Messages

2 months ago

@sandblaster i uses vpn but it is still not working

can u help me to do that?thx

New Member

 • 

12 Messages

2 months ago

@sandblaster i uses vpn but it is still not working

can u help me to do that?thx

sandblaster

ACE - Expert

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62.1K Messages

2 months ago

Sorry, no. There is nothing I can do to help you. 

New Member

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12 Messages

2 months ago

@sandblaster ok...thank you

I uses many diffirent vpns to connect a us based network,they works,but the unlock page keeps showing the message.

maybe the server has sth wrong......

New Member

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12 Messages

2 months ago

is there someone lives in the usa?

give me a help plz:)

New Member

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12 Messages

2 months ago

if someone can give me help,please add my skype:

live:37c93a60228741d5

New Member

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12 Messages

2 months ago

@ATTHelp i am outside of the US...

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