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Contributor

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2 Messages

Thu, Mar 21, 2019 12:34 AM

Can't unlock phone with 2 years on AT&T

Hi,

 

I am trying to unlock an iPhone 6. The phone was on contract on AT&T for around 2 years, then gathered dust in a drawer for a year or so. Now I can't unlock the phone:

>Current status - Denied
>We can't unlock this device because it hasn't been active for at least six months of paid service.
>You can submit a new request after six months of paid service.

 

This can't be correct. The phone has had years of paid service. Can you help me to unlock the phone please?

 

Thanks,

Michael

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MicCheck

ACE - Expert

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9.1K Messages

2 years ago


@MichaelOz wrote:

Hi,

 

I am trying to unlock an iPhone 6. The phone was on contract on AT&T for around 2 years, then gathered dust in a drawer for a year or so. Now I can't unlock the phone:

>Current status - Denied
>We can't unlock this device because it hasn't been active for at least six months of paid service.
>You can submit a new request after six months of paid service.

 

This can't be correct. The phone has had years of paid service. Can you help me to unlock the phone please?

 

Thanks,

Michael


Have you tried requesting the unlock as a non-customer? Have you recently added it to a pre-paid account?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Thanks, unlocking as a non-customer worked. Sorry for the stupid question, it was actually a few months ago that I tried, and I don't think that was an option back then. I should have tried again before posting. Thanks again!

MicCheck

ACE - Expert

 • 

9.1K Messages

a year ago


@MichaelOz wrote:

Thanks, unlocking as a non-customer worked. Sorry for the stupid question, it was actually a few months ago that I tried, and I don't think that was an option back then. I should have tried again before posting. Thanks again!


Thanks for the update! Glad we could help and posting this question might help someone else in the future!

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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