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Thursday, September 16th, 2021 11:44 PM

Cant port out a number -frustrated

I wished I'd known the installment payments on the phones is for the number and not the physical phones. My niece is trying to move on to her own phone line but wants to keep her number, she's chosen her future carrier.  We added her and did an installment on a new phone when we did, but we gave her one of the older phones, and upgraded one of ours. Now even though we are paying for the iphone 11... we cant port her number out because it was ordered under her number and she's been using an iphone 8 that is paid off..But they tell me the balance of the phone is due to port the number out. Is this correct? Is there a way to prove that we are keeping the phones she just wants the number?

Im so frustrated

ACE - Expert


14.2K Messages

3 years ago

That is correct. AT&T isn't offering no-interest financing on $1,000 phones because it's generous.  It does that so you will keep paying for monthly service during the term of the installments. Regardless of who uses the phone, the upgrade was placed on her number, so AT&T expects that line to stay for the full term or pay it off. 

She's not just porting the number; porting the number also cancels that line of service. 

Community Support


231.5K Messages

3 years ago

We're sorry to hear that you're having problems with porting out a mobile number on your account @MsEmarie


Allow us to provide the answers about port eligibility!


Please know that a specific phone number/line on an account with an active installment agreement cannot be ported out until the installment balance has been completed. 


If continuing to proceed with the port out process, the remaining balance of that installment plan will be accelerated and applied to the current or final bill. 


Again, the specific phone number and device must complete the retail installment agreement before porting out that number with a different wireless carrier. 


We hope this information is helps. 


Dwight, AT&T Community Specialist 

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