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danbrooks's profile



4 Messages

Tue, Dec 31, 2019 9:37 PM

Can't Access Unlock Code Site - "Bad Time - Fixing an Issue" Error

Is there an alternative to using the site? I need to get the code to move a phone to another carrier. The phone is not listed under my account any longer, so I can't do it through there either. Samsung S7, all unlock conditions have been met.

Thanks much



Community Support


176.3K Messages

2 y ago

Hi @danbrooks,


Thanks for reaching out! We'd love to assist.


Have you tried using a different browser when accessing the site? You can also try clearing your cache/cookies as well, to see if this helps. Lastly, are you using a computer, or another device when attempting to use our site? 


We look forward to your response!


Collin, AT&T Community Specialist

New Member


1 Message

2 y ago

I'm having issues with the site too. I've put in the request three times, verified it via email and then it says it's processing. 48 hours later it says I didn't verify. I even video taped it! AT&T is driving me nuts

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