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echoboomer's profile

Contributor

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1 Message

Thu, Dec 13, 2018 4:31 PM

Cannot unlock a paid off device "network error"

I have two phones from that account, an iPhone 8 and an iPhone XS. I was able to unlock the iPhone 8 just fine using the device unlock portal at att.com/deviceunlock/. The iPhone XS results in a generic error: "Oops! Looks like we're having network difficulties. Try again later." Like many others have posted, simply waiting until later does not work. There is something wrong on the back end and nobody I've called at AT&T on the phone has been able to help me. They keep opening cases and giving me resolution dates with no real explanation as to why the device cannot be unlocked. The account has been paid in full and there is no remaining AT&T Next balance. Out of all the times I've unlocked devices, this is the only time this has happened.

 

Can someone please look into this for me or at least explain why this happened? I cannot see any logical reason why I cannot unlock a device that I own free and clear.

Accepted Solution

Official Solution

ATTHelp

Community Support

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191.9K Messages

4年前

Hello, @echoboomer,

 

We can definitely understand your distress. Take a look at the requirements to unlock under the things to know about unlocking your device through AT&T. If you don't see a reason why the request would be denied and believe it should be unlocked, let us know so we can investigate this for you.

 

James, AT&T Community Specialist

Contributor

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1 Message

3年前

Does anyone know if my 2 nice almost $339&393 b/f taxes would be worth trying switch n to att sim card ECT? Has unlock on homescreen they was with METRO PCS . GOT DEC.5 TH. DAUGHTER GOT 25 TH . WAS SOOOO EXCITED I EVEN VEIDOED HER N SO HURT SHE CANT USE IT CAUSE THEY GOT ME GOOD LOL YEP , SAID I WAS N THE PURPLE COVERAGE , JACKSON AL IS 8-10 MINS TO MY HOME N LEROY,AL. SO BELIEVED THEM WELL OUT$147 ISH TO GET THEM GOING. YEAH PHONES FREE NOT ISSUE I JUS WANTED SEE IF YALL THINK WORTH TIME TO TRY IT OUT OR HAS ANYONE DONE THIS SERVICE TO ATT SERVICE ???? ANY ADVICE GREATLY APPRECIATED SO MUCH. THANKS GUYS FOR YALLS TIME. RTR. ( ROLL TIDE ROLL) ! MY SR. IS HEADING TO UNIVERSITY OF ALABAMA!!!! SO IM A PROUD BAMA MAMA !!!! RTR !!!!!!!! TY AGAIN .

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