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2 Messages

Mon, Sep 21, 2020 3:57 AM

Cannot add a new line: "Your current plan is full"

Hi,

I spent (or wasted) 3 hours with different support people today. Trying to add a new line for my son but on step "Select your wireless plan" I am getting "Your current plan is full". I have just 3 lines on my "Mobile Share" plan.

 

Does anybody have any idea why? 

 

Thanks!

Responses

Brand User
ATTHelp

Community Support

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136.1K Messages

a month ago

Hello @denspb,

 

Thank you for your concern.

 

We'd like to look into why you're unable to add an additional line to your account.

 

With more details, we'll be able to better assist:

  • Have you made a visit to your nearest AT&T retail store for assistance?
  • Have you tried adding the line from a different browser or device?
  • Have you made the attempt to add an additional line more than once and received the same error message? 

Please let us know.

 

Jonye, AT&T Community Specialist

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