Cancelling my on!one order
AT&T keeps cancelling my order telling me that they can't prove it was me. Then they tell me to go to a store with my id to prove myself. The closest store is 2 hours away and is closed indefinitely because of coronavirus. I can't cancel my prepaid plan because of the same reason. I hate AT&T right now, the worst costumer service and the worst website . What's the point of having an account with all of my info, credit card info, password and log in name if it doesn't prove my identity. I broke my phone so also have no way of calling them either.