Tutor

 • 

5 Messages

Thu, Mar 7, 2019 3:50 PM

Cancelling Contract

My mother and her husband are moving in with me in the next few months and I'm wanting to add them to our current wireless plan, that is with a different company. What are the fees/penalties specifically that I need to worry about to get them switched? They are aging and I want to be able to take care of this for them. 

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

75.1K Messages

a year ago

Their AT&T bill is available online in myATT account.  It includes information on their installments.  Installments are 24 or 30 months.  Which you indicate they are 12 and 18 months along at most.   That and a final bill is all you pay after porting their numbers out.

 In order to use their phones:

1.  Are they going to work on your carrier?  (Check your carriers BYOD Page)

2.  They must be paid off online and unlocked before you port their numbers

3.  You need their account number and PIN code to complete port to your account. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

37.9K Messages

a year ago

As for penalties, that totally depends on their current carrier. Unless they are under a service contract, there shouldn’t be any penalties. They would just need to pay off any phones they are still paying for. As for the charges you will incur adding them to your account, add two additional line fees plus you will pay two $30 activation fees. If they are keeping their same phones, make sure they are compatible with ATT and not locked to their old carrier.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

a year ago

Thanks so much for that. But their current carrier is AT&T, and I'm wanting to add them to my current carrier which is not AT&T.  That is why I'm not sure of any penalties.

Constructive

Employee

 • 

10.2K Messages

a year ago

how long have they had their phones and account? at&t stopped contracts over 2 years ago

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

a year ago

She has been with AT&T since before it was AT&T, I think it was Cingular back then? Anyway, my mother just had to get a new phone last year because the other one stopped working. Her husband has had his a year and a half. 

Constructive

Employee

 • 

10.2K Messages

a year ago

sounds like they may just have to pay off the phones but check with your carrier and see if they have a switcher program and will pay off the phones for bringing in 2 new lines. you may still have to pay them off up front and they will reimburse in credits monthly. also make sure their phones are compatible with your carrier not all phones work on all carriers.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

a year ago

Thank you so much for the information i really appreciate it! I will contact my carrier today 🙂 

Tutor

 • 

5 Messages

a year ago

Thank you for that information, I really appreciate it.