Cancelling an account, poor, no non-existent customer service.
Mother has Alzheimer's and can't use her flip phone. April 2017 tried to cancel her account but every where w went they needed a password. Ther was NEVER a password since the account was created. After 2 months of trying a CSR in a store generated a password, we paid the equipment balance and thought all was done as the account had a zero balance.
Low and behold she gets delinquent bills for 60 bucks. Are you kidding? AT&T should be sending her two months of service refunds. What I worry is she will not remember this and will send AT&T a check for service she never got.
How is it this company has gotten to this level of incompetence.