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King0101's profile

1 Message

Tuesday, November 28th, 2023 3:30 AM

Cancelled line next day after activation but charging me

Hello,

I had to cancel my line next day after activation. While cancelling line customer representative person told me that you will not be charged anything as cancelled the line before 3 days but i got the bill for full month. Now ATT asking me to pay for full month. 

I used ATT for many year this time service is very poor. Any help ?  

ACE - Sage

 • 

116.1K Messages

3 months ago

This is a customer populated community forum. Not AT&T support.

If you called AT&T to cancel a line that you opened the day before, there should have been no charges. Do you have an email confirmation of the cancellation? you'll need that

Community Support

 • 

229.9K Messages

3 months ago

Hello! We hear you, and this isn't the way we want you to feel about our services. Let's get this checked.

 

To get a better understanding of the situation, we need to look into your account details, so we're moving this conversation to a DM. Please look out for a DM notification from us.

 

Looking forward to assisting you.

 

 

Thanks for visiting AT&T Community Forums.

Kelly, Community Forums Specialist.

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