Contributor
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3 Messages
Can I unlock my iPhone 5s even after 2-3 years since switching over?
Hi,
I have an iPhone 5s that I haven't used in over 2-3 years. I switched over to another iPhone because I had battery issues with the 5s. However, I retained the same AT&T account with my new iPhone even after switching. I still have my 5s, which is locked to AT&T but not associated any new AT&T account. Can I still unlock this?
Constructive
Former Employee
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32.9K Messages
4 years ago
you can try but it may have fallen out of the database
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sirguppington
Contributor
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3 Messages
4 years ago
I don't see any fine print though that your phone has to be a certain number of years old only.
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Constructive
Former Employee
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32.9K Messages
4 years ago
@sirguppington AT&T is shutting down their 3g network and part of the process is removing old stale in used imei from their ever growing database
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formerlyknownas
ACE - Sage
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113.6K Messages
4 years ago
There is no reason you can’t, it’s eligible. But as @Constructive said, At&t doesn’t keep IMEi in the data base. You will get a denial back from the automated system, “IMEi is not an At&t device” or “requires 60 days to unlock”. Neither is correct, but request anyway as a non customer:
https://www.att.com/deviceunlock/#/
When it fails, call At&t and ask for tech support
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sirguppington
Contributor
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3 Messages
4 years ago
Is it accurate for me to try and do it as a non-customer when in fact I still have the same number even after switching over from the iPhone 5s that I want to unlock?
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kdfederer
ACE - Expert
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13.1K Messages
4 years ago
If you try to use your current number for your unlock, it will say that the IMEI doesn't match your account because you have a different phone now on your account. The phone you want to unlock is not currently connected to any account so the unlock must be done as a non-customer.
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