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Fri, Jul 15, 2016 11:26 PM
3 years ago
6 years ago
to reach retentions to discuss options for cancelling your account, you can chat with them.
You can also call 611 from your phone or 800-331-0500 from another site. Choose option 3 and then option 4. There is no direct number to retentions.
ACE - Expert
@Tamrod1999 wrote:How come AT&T gives insensitives for new customers but will not give them to customers that have been loyal long time customers?
Incentives are to get in new customers.
If they gave those benefits to everyone, they'd have to raise the price of everyone's plan to cover the "free" incentives.
@Tamrod1999 wrote:They should give us insensitive to keep us. I might start shopping to see who has the best deal to take me away from AT&T
A free phone or other insensitives doesn't mean they have coverage where you need it or features that you might want.
While the grass looks greener, it isn't always...
@Tamrod1999 wrote:Many years ago I had Verizon and they had coverage where I needed it. If I was to switch carriers AT&T would send me insensitive stop get me back . So why not save all the time and hassle and reward a long time customer instead of waiting for them to leave before you try to bribe them to come back.
As I stated already, if they gave free things to everyone all the time, the cost of service would be higher. An incentive gets someone to join and they just hope they'll stay long enough to recover the costs incurred. I'm sure Verizon has incentives to get you to switch right now.
Do you consider lowering prices an incentive?
Most people won't leave. It's easier to stay. It's work to do it. Just go to the forums and look at the problems have when people come or go, I'm confident you'd find similar problems in the competitor's forums.
Even when companies offer better less expensive plans, many customers don't switch to the new plans. I'd guess that 75% (at least 50%) of AT&T customers on old minute plans that have expired contracts could switch to a Mobile Share plan and immediately save money and have additional free features like free calling and roaming in Canada and Mexico (and I think it has some better international texting too). But many don't, you can read posts where people talk about "they try to force me to switch to these new plans" but they don't even run the numbers to see that maybe those plans may actually be better for them.
ACE - Sage
Something Verizon can't do, is accommodate the less expensive, but very awesome selection of unlocked phones available at Best Buy or Amazon.
If you need a new phone, you can buy a high quality phone for about $200 plus tax. Swap your SIM card and information and you can be up and running on Marshmallow at faster speeds
Most of these unlocked phones are GSM only, so they can't work on Verizon.
Have you reviewed your plan to see if the current plan is cheaper? Data cost are lower for those with larger data plans, line fees are $20 for all. Phones are not included in service cost.
I just wish they would provide "service" to existing customers. They don't seem to even CARE about existing customers. I have 8 devices. One of my phones doesn't work. I tried to use a service plan and they said not covered. So I cancelled the service contract.
Then, another phone died, before the NEXT time was up, and they have NO WAY to resolve the problem. Not even interested in talking about it.
I'm seriously considering moving to another carrier, just because I know at least they will get me working phones.
How can we improve?
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