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Vinodc's profile

Contributor

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1 Message

Fri, Jul 15, 2016 11:26 PM

Can I get AT&T retention phone number..

Can I get AT&T retention phone number..
jt212s

Professor

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1.1K Messages

6年前

Hi @Vinodc,

 

to reach retentions to discuss options for cancelling your account, you can chat with them

 

You can also call 611 from your phone or 800-331-0500 from another site. Choose option 3 and then option 4. There is no direct number to retentions.

 
Justin
Tamrod1999

Tutor

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6 Messages

6年前

How come AT&T gives insensitives for new customers but will not give them to customers that have been loyal long time customers?
Gary L

ACE - Expert

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16.1K Messages

6年前


@Tamrod1999 wrote:
How come AT&T gives insensitives for new customers but will not give them to customers that have been loyal long time customers?

Incentives are to get in new customers.

 

If they gave those benefits to everyone, they'd have to raise the price of everyone's plan to cover the "free" incentives.

 

 

 

Tamrod1999

Tutor

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6 Messages

6年前

They should give us insensitive to keep us. I might start shopping to see who has the best deal to take me away from AT&T
Gary L

ACE - Expert

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16.1K Messages

6年前


@Tamrod1999 wrote:
They should give us insensitive to keep us. I might start shopping to see who has the best deal to take me away from AT&T

A free phone or other insensitives doesn't mean they have coverage where you need it or features that you might want.  

 

While the grass looks greener, it isn't always...

Tamrod1999

Tutor

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6 Messages

6年前

Many years ago I had Verizon and they had coverage where I needed it. If I was to switch carriers AT&T would send me insensitive stop get me back . So why not save all the time and hassle and reward a long time customer instead of waiting for them to leave before you try to bribe them to come back.
Gary L

ACE - Expert

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16.1K Messages

6年前


@Tamrod1999 wrote:
Many years ago I had Verizon and they had coverage where I needed it. If I was to switch carriers AT&T would send me insensitive stop get me back . So why not save all the time and hassle and reward a long time customer instead of waiting for them to leave before you try to bribe them to come back.

As I stated already, if they gave free things to everyone all the time, the cost of service would be higher. An incentive gets someone to join and they just hope they'll stay long enough to recover the costs incurred. I'm sure Verizon has incentives to get you to switch right now. 

 

Question:

Do you consider lowering prices an incentive?

 

My opinion:

Most people won't leave. It's easier to stay. It's work to do it. Just go to the forums and look at the problems have when people come or go, I'm confident you'd find similar problems in the competitor's forums.

 

 

Even when companies offer better less expensive plans, many customers don't switch to the new plans. I'd guess that 75% (at least 50%) of AT&T customers on old minute plans that have expired contracts could switch to a Mobile Share plan and immediately save money and have additional free features like free calling and roaming in Canada and Mexico (and I think it has some better international texting too). But many don't, you can read posts where people talk about "they try to force me to switch to these new plans" but they don't even run the numbers to see that maybe those plans may actually be better for them.

 

 

Tamrod1999

Tutor

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6 Messages

6年前

A lower monthly bill could be an incentive. The free roaming and calling in Canada and Mexico does nothing for me. I've never been to either place. But when your phone is out of date and does not work properly and you can not get the latest updates it doesn't matter what plan you have if you phone won't work.

ACE - Sage

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100.2K Messages

6年前

@Tamrod1999

Something Verizon can't do, is accommodate the less expensive, but very awesome selection of unlocked phones available at Best Buy or Amazon.  

If you need a new phone, you can buy a high quality phone for about $200 plus tax.  Swap your SIM card and information and you can be up and running on Marshmallow at faster speeds 

Most of these unlocked phones are GSM only, so they can't work on Verizon.  

 

Have you reviewed your plan to see if the current plan is cheaper?   Data cost are lower for those with larger data plans, line fees are $20 for all.  Phones are not included in service cost.

https://www.att.com/shop/wireless/data-plans.html

 

ipscone

Teacher

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3 Messages

6年前

I just wish they would provide "service" to existing customers. They don't seem to even CARE about existing customers.  I have 8 devices. One of my phones doesn't work.  I tried to use a service plan and they said not covered. So I cancelled the service contract.

 

Then, another phone died, before the NEXT time was up, and they have NO WAY to resolve the problem.  Not even interested in talking about it.

 

I'm seriously considering moving to another carrier, just because I know at least they will get me working phones.

MicCheck

ACE - Expert

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12K Messages

6年前


@ipscone wrote:

I just wish they would provide "service" to existing customers. They don't seem to even CARE about existing customers.  I have 8 devices. One of my phones doesn't work.  I tried to use a service plan and they said not covered. So I cancelled the service contract.

 

Then, another phone died, before the NEXT time was up, and they have NO WAY to resolve the problem.  Not even interested in talking about it.

 

I'm seriously considering moving to another carrier, just because I know at least they will get me working phones.


Phones are equipment that you own, so issues with the phones are not "AT&T's problem". Manufacturers offer a warranty that covers manufacturing defects for (usually) a year. AT&T offers some third party service plans and/or insurance that you can purchase if you'd like that cover problems with the phones. 

 

Any provider you go with will say the same thing. 

ipscone

Teacher

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3 Messages

6年前

[quote]

Phones are equipment that you own, so issues with the phones are not "AT&T's problem". Manufacturers offer a warranty that covers manufacturing defects for (usually) a year. AT&T offers some third party service plans and/or insurance that you can purchase if you'd like that cover problems with the phones. 

 

Any provider you go with will say the same thing. [/quote]

 

Not true. Many, if not most providers, would love to have my business and be willing to get me  a working phone at next to nothing cost, just to switch carriers. They do this all the time.

 

PLUS, AT&T Used to care.  That's why they had a "Customer Care" service.  Now, when you call, you get some $3/hr gal in the Philippines.

Gary L

ACE - Expert

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16.1K Messages

6年前


@ipscone wrote:

Not true. Many, if not most providers, would love to have my business and be willing to get me  a working phone at next to nothing cost, just to switch carriers. They do this all the time.

AT&T also does that for new customers. But it's the first one is free, then they have you. So it's mostly the same everywhere.  (Although, I think many of the deals require you turn in a working phone).

 

In September, AT&T got me a free iPhone 7 ($650 towards it) if I traded in my iPhone 6s (or 6).  My credits are showing up on the bill.  

 

 

sandblaster

ACE - Expert

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59.7K Messages

6年前


@ipscone wrote:

[quote]

 

Not true. Many, if not most providers, would love to have my business and be willing to get me  a working phone at next to nothing cost, just to switch carriers. They do this all the time.

 


To get you to switch, maybe. But once you are with another carrier and your phone quits working, you will get the same response.

Gary L

ACE - Expert

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16.1K Messages

6年前

I really wish AT&T would just get rid of Next.

 

Then everyone would be complaining they don't have an interest-free purchase plan.

 

I think people might get that it's their phone if they weren't making payments to AT&T.

 

 

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