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AT&T related help: Wireless support

RobX3_84's profile

1 Message

Monday, September 25th, 2023 7:25 PM

Caller ID

We have tried numerous times to update the name that appears for the caller ID and it will not update. We are on day 10, and still has not updated. Has anyone had any luck on how to fix this?

Accepted Solution

Official Solution

Community Support


225.5K Messages

2 months ago

Hi @ RobX3_84, we’re here to provide you the information you need. Let's point you to the right direction!

Change your display name for Caller ID.

Update the name that displays on Caller ID for each mobile number on your wireless account.


Update your display names.

  1. Go to your myAT&T Profile and select People & permissions.
  2. Select Show details for the number you want to update on Caller ID.
  3. Choose Edit for Caller ID.
  4. Enter the info and select Save.

Good to know.

  • You may have to sign out and sign back in to see the new name displayed online.
  • The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device.
  • It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.
  • Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
  • For AT&T PREPAID, the Caller ID name says Wireless Caller.

Let us know if the above information helped!

Thanks for contacting our AT&T Community!
Antony, AT&T Community Specialist

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