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prkieffer16's profile



4 Messages

Tuesday, June 27th, 2017 8:58 PM

Business att iPhone unlock won't work

I have an att iPhone that was under a business account that has since been removed.  It is paid off but it does not recognize that it is an att network iPhone.  I have verified that this is an att iPhone and does work perfectly with an att sim card.  It is a business iPhone from the company evans & son. I need someone to help get this unlocked.  I have contacted every att department and they all say the same thing.  Go to the unlock page, it is available to be unlocked.  I already know that it can be unlocked  I need it to be unlocked. please get it unlocked for me because the unlock page does not work. [edited for privacy – please do not post personal information]

Community Support


229.5K Messages

7 years ago

Hello @prkieffer!


Thank you for joining the Community Forums!  This is a great question about getting the phone unlocked, and I would be happy to help.  Let’s get started!


The screenshot you included is fantastic as it shows the error you are receiving, and this will help us narrow down the cause.  So I can get a closer look into this, I will be sending you a private message.  This will arrive in your Forum’s Inbox, and I look forward to speaking with you!


Have a great weekend!


Fiona, AT&T Community Specialist

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