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Contributor

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2 Messages

Sat, Feb 10, 2018 4:01 PM

breakdown of 2017 bills

For tax purposes, I need to have total spent on cell phones, landline, and internet separately for all of 2017.

 

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MicCheck

ACE - Expert

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8.7K Messages

2 years ago


@bosphorus wrote:

For tax purposes, I need to have total spent on cell phones, landline, and internet separately for all of 2017.

 


Each bill is itemized with the various services broken out for you, both in summary and in detail.

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sandblaster

ACE - Expert

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34.3K Messages

2 years ago

Presuming you have those all on a combined bill, you will have to break those out yourself. I’m pretty sure ATT won’t do that for you. All your last year bills should be available online.

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Contributor

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3 Messages

2 years ago

I think what he (and I) are looking for is a "summary" of 2017 expenses on our cell phone accounts.  I do not wish to send over every single individual invoice to my tax guy.  American Express does this for it's customers.  Does AT&T not offer this valuable service?  

MicCheck

ACE - Expert

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8.7K Messages

2 years ago


@ConnMan11 wrote:

I think what he (and I) are looking for is a "summary" of 2017 expenses on our cell phone accounts.  I do not wish to send over every single individual invoice to my tax guy.  American Express does this for it's customers.  Does AT&T not offer this valuable service?  


A "summary" of what?  The first page of the bill shows the charges for the month. Are you wanting AT&T to put all that in one document? If so, you can easily do that yourself. 

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sandblaster

ACE - Expert

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34.3K Messages

2 years ago


@ConnMan11 wrote:

I think what he (and I) are looking for is a "summary" of 2017 expenses on our cell phone accounts.  I do not wish to send over every single individual invoice to my tax guy.  American Express does this for it's customers.  Does AT&T not offer this valuable service?  


So how do you pay your bill? Your can likely summarize that list of payments using your credit card or bank account tools. The summary you are looking for is not available from ATT as far as I know. 

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Contributor

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3 Messages

2 years ago

No.  You (AT&T) are not getting it... I do not want to go bill by bill by month by month to arrive at what I spent for the entire YEAR of 2017.  I realize I can do that with painstaking effort and time on my part.  I want AT&T to do that for me reflecting some customer service for a change.  As I mentioned with my American Express account, I can also go bill by bill by month by month to do the same thing but they provide me a 2017 TAX SUMMARY of ALL my expenses categorized by spend/merchant, etc... It's a breeze for tax purposes.  There is no reason AT&T can't do the SAME thing and provide a SUMMARY of the ENTIRE 2017 year without asking me to go do it myself by pulling up each and every single invoice.  #notrocketscience... 

sandblaster

ACE - Expert

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34.3K Messages

2 years ago

@ConnMan11 Yes we we getting it but we are not ATT, we are customers like you. We are just telling you that what you are looking for is not available. Sure, ATT could provide that but they don’t. I’m pretty sure my electric company and water company and any of my other billers except my credit card don’t either.

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Employee

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6.2K Messages

2 years ago

i have no words

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MicCheck

ACE - Expert

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8.7K Messages

2 years ago


@ConnMan11 wrote:

No.  You (AT&T) are not getting it... I do not want to go bill by bill by month by month to arrive at what I spent for the entire YEAR of 2017.  I realize I can do that with painstaking effort and time on my part.  I want AT&T to do that for me reflecting some customer service for a change.  As I mentioned with my American Express account, I can also go bill by bill by month by month to do the same thing but they provide me a 2017 TAX SUMMARY of ALL my expenses categorized by spend/merchant, etc... It's a breeze for tax purposes.  There is no reason AT&T can't do the SAME thing and provide a SUMMARY of the ENTIRE 2017 year without asking me to go do it myself by pulling up each and every single invoice.  #notrocketscience... 


In this case, the only merchant is AT&T. The only spend is wireless phone service. What more do you want?

 

I'm not sure why you think adding up 12 numbers to figure out how much you spend for the year is "painstaking." 

 

You should pay your bill with your AMEX and then you would have exactly what you need!

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Contributor

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2 Messages

2 years ago

Clearly, YOU don't understand and are making a serious of erroneous assumptions. Several houses, several landlines, several cell phones, internet service. Sure we can DO this - we're not stupid, but we are asking for this to be simplified in the future.

MicCheck

ACE - Expert

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8.7K Messages

2 years ago


@bosphorus wrote:

Clearly, YOU don't understand and are making a serious of erroneous assumptions. Several houses, several landlines, several cell phones, internet service. Sure we can DO this - we're not stupid, but we are asking for this to be simplified in the future.


It's not that difficult now, so I don't think it will be made any "simpler."

 

Like I said, it sounds like paying with your AMEX is going to be the simplest route. 

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Contributor

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3 Messages

2 years ago

Never mind.  You are not getting the point.  YES, I can pay it with AMEX.  YES, I can add it up manually by opening 12 separate bills.  The point isn't if there is another work around.  The point is this is a SIMPLE request that AT&T should provide.  And for tax purposes, it's not sufficient that I just 'add up the bills' for the year, you need documentation.  AMEX is certainly an option but I do not care to add an automatic monthly bill to AMEX as it is subject to fees if I don't pay it off every month.  Not something I care to track and make sure I don't miss.  (BTW, thank you Bosphorus... sounds like you understand the issue in play).

lizdance40

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70.1K Messages

2 years ago

@bosphorus

@ConnMan11

I’m assuming there is a business involved.  

I only have wireless.  One phone and a tablet are dedicated for the business.    I can claim my line fees on those 2 devices and 2/6 of the data plan on my taxes.  Each year I add it up and give my tax lady the total.   Granted, I only have one service, but it’s simple and doesn’t take me any time at all.  I went in the first year over thinking what was required. 

     If you need separate totals for each service, then separate your bills for next tax year.  As @MicCheck pointed out, your credit card breaks out by merchant and ATT is only one merchant.  You will have to do the math because it isn’t something ATT (or any other carrier) does for you.  

 

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sandblaster

ACE - Expert

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34.3K Messages

2 years ago

@ConnMan11 You may think it is a simple request and an easy change but I guarantee you it is not. Even if it was one line of code to change, it would take a minimum of 6 months to implement. Software changes of any kind go through a very long release process and in terms of how many customers would actually use or benefit from this, I suspect it would be very few. If I were the software manager, I would rate this change request very low, but that is just me.

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Contributor

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1 Message

2 years ago

Funny thread to read... Was looking for the same reporting.  My electric company, National Grid, offers a summary looking back 2 years via an Excel exportable file.  One click, easy to manipulate and to save for tax purposes.  I guess I too will be opening each month manually and saving a file of 12 docs for my taxes...  it is the 21st century, isn't it???