We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
Need help understanding your bill?
Jimmyzee's profile

Teacher

 • 

8 Messages

Tue, Oct 22, 2019 2:26 AM

Bought One and Got One...

NOT!  On February 20, 2019 I went into an AT&T store and signed up for the Buy One Get One promotional contract. I purchased a full price new iPhone for my wife and added a new line for my daughter. In return we were given an iPhone XR that was to be credited back to us over the course of the installments. We were told by the manager and the salesperson that we will be charged the first three months of the installments($31.25) but then on month 4 we would be credited back the first three months and after that we would see a credit each month for 31.25 (to offset the monthly installment charge). On month 4 the charge was still there so I called AT&T, they opened a case and said that we would see the credits on the next month bill. Month 5, still charged. Called AT&T again- same response. Month 6, 7 and 8- I called repeatedly and kept getting escalated to higher supervisors that all assured me that next month I would see the credit. I also went into the store three times and was also assured that it would be resolved on the next bill. Still 8 months in and I haven't been credited and I have also learned that there are whole discussion groups of people that have had the exact same problem with AT&T's Buy one offer. This is not an isolated incident- this is happening to hundreds if not thousands of people that have been taken advantage of by this large company. What are my options as a consumer? This is insane that they can keep doing this.

ACE - Sage

 • 

101.9K Messages

3 years ago

It happens when the promotion isn’t followed correctly. The requirements are to buy 2 phones on installments, and at least one must be a brand new line.   

Teacher

 • 

8 Messages

3 years ago

I have confirmed with 5 different AT&T Customer Loyalty representatives that we followed the rules of the offer perfectly; new line, the phone was exactly $749.00, the BOGO promo was in effect on the date we purchased.  They all don't understand why I'm not receiving credits, but by reading all the COMPLAINTS regarding this promotion on the Better Business Bureau site and on this very forum it is clear that AT&T is purposely not honoring their contractual agreements with thousands of consumers.  *****.  This is a blatant bait and switch, AT&T has purposely and knowingly letting consumers waste hours of time on hold to never resolve or credit what they promised. It's a shame that this once great American company has to resort to these tactics to get people into their failing AT&T stores. SHAME!

 

[Per Guidelines: Keep it Relevant and Appropriate]

Teacher

 • 

8 Messages

3 years ago

8 months of calling in and 0 resolution. Please don't send AT&T talking points that are incorrect. 

ACE - Sage

 • 

101.9K Messages

3 years ago

This is a community forum, not At&t.  
In your first post you wrote you paid for the ‘buy one’ phone full price.  If you paid for the phone in full, not with installments, you did not meet the requirements.  If I am misunderstanding your first post, please correct my understanding.

Teacher

 • 

8 Messages

3 years ago

Yes to clarify, I am paying for the first phone in installments.  It absolutely follows the rules of the BOGO promotion. I've run out of ways to resolve this issue with AT&T so I am using this forum to make everyone aware that AT&T IS NOT HONORING CONTRACTS WITH CONSUMERS.

Along with my complaint to the BBB and to the Consumers Affairs board I am talking to the producers at News stations and a prominent HBO show that will hopefully be running a segment on this issue.  

ACE - Sage

 • 

101.9K Messages

3 years ago

There is no BOGO contract. It’s applied just like 2 for 1 canned goods at the grocery store.   
file an FCC complaint online. It’s free.  At&t will contact you.

 

Gary L

ACE - Expert

 • 

16.1K Messages

3 years ago


@Jimmyzee wrote:

On February 20, 2019 I went into an AT&T store and signed up for the Buy One Get One promotional contract. I purchased a full price new iPhone for my wife and added a new line for my daughter. In return we were given an iPhone XR that was to be credited back to us over the course of the installments.

You can't pay FULL PRICE, you need to make payments on the first phone.

What model iPhone did you get your wife?

Did you purchase the XR on the daughter's new line? Please confirm you checked the bill on this.

 

 

ACE - Sage

 • 

101.9K Messages

3 years ago

@Gary L  Read post 6.  The OP is paying installments on both phones

QuarryRye

Master

 • 

3.2K Messages

3 years ago

Just for clarity, all the BOGO offers for the iPhone XR in 2019 were 50% off, not free. The BOGO free offer requires TV or Internet.

https://www.att.com/esupport/article.html#!/wireless/KM1326152

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.