Bought One and Got One...
NOT! On February 20, 2019 I went into an AT&T store and signed up for the Buy One Get One promotional contract. I purchased a full price new iPhone for my wife and added a new line for my daughter. In return we were given an iPhone XR that was to be credited back to us over the course of the installments. We were told by the manager and the salesperson that we will be charged the first three months of the installments($31.25) but then on month 4 we would be credited back the first three months and after that we would see a credit each month for 31.25 (to offset the monthly installment charge). On month 4 the charge was still there so I called AT&T, they opened a case and said that we would see the credits on the next month bill. Month 5, still charged. Called AT&T again- same response. Month 6, 7 and 8- I called repeatedly and kept getting escalated to higher supervisors that all assured me that next month I would see the credit. I also went into the store three times and was also assured that it would be resolved on the next bill. Still 8 months in and I haven't been credited and I have also learned that there are whole discussion groups of people that have had the exact same problem with AT&T's Buy one offer. This is not an isolated incident- this is happening to hundreds if not thousands of people that have been taken advantage of by this large company. What are my options as a consumer? This is insane that they can keep doing this.