I added a new phone line on August 5, 2018, along with buying the new phone and was told that I could get a new phone for free, since they were running the special: add a new line, buy a phone and get a phone free. I didn't need a new phone, but thought it would be dumb not to take advantage of this. I wish I could turn back time! They said that I had 2 weeks to come back in and take advantage of this offer if I wanted to. I went back in on August 13th to get the "free" phone. Since the September 13th bill I have been charged for that "free" phone! So many hours have been spent talking to costomer service trying to get this corrected. I just paid for the 9th installment of my "free" phone, it's so upsetting that the phone company that I have been with for over 20 years has turned to scamming and not caring about costumers! I'm posting this in hopes of anyone being able to give me advice or perhaps AT&T seeing this and deciding that hmm, this is happening alot maybe we should value our customers and stop lying to them. I'll give this a couple more months and if this isn't corrected then my kids and I will be switching over to Verizon where my husband has his cell service.