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BOGO messed up
On Oct 20, 2018 my husband went into the store wanted to just upgrade my iphone 6 to iphone x for my BD. The saleperson offered BOGO, so he took the deal (He didn't really want iphone cuz he's been using Samsung for long time, but it's a free stuff so whynot) We waited for his phone to be delivered since they don't have one at that time. After 4 days of waiting I called to check on that, found out that she(the saleperson) never put the order through. So we had to wait for 3 more days. After been waiting 3 months to see the BOGO credits to my acct. NOPE! never happened, I called in many many times to ask about it. The promises I got that it will be resolved by Jan 15, 2019 NOPE! never happened. Of course I called again the next day, they told me that I HAVE TO GO BACK TO THE STORE TO FIX THIS! that's insane! I went to the store, guess what? that girl doesn't work there anymore, so nothing they can do about it. It seems like she didn't add the promo in for us, but THAT'S NOT MY FAULT! AT&T needs to fix this since it's not our fault. It's already inconvenient enough that i have to either call in or chat with AT&T everyday try to think of the way to fix the issue.