Hey guys I’m new here getting no help from AT&T so I’m asking you guys for any suggestion. recently I have placed a claim with asurion to replace a lost stolen phone. A iPhone was sent out to me but this phone they sent me is blacklisted. I know this because I tried to get it unlocked and it says we cannot unlock this phone because this phone was recently reported lost or stolen. so I checked other sites T-Mobile, Verizon, Sprint and it all comes up the phone is reported lost or stolen. so I go back to my receipt and get the old phones Imei number and put that in those websites and that phone is not blocked Or blacklisted it seems the wrong phone was blacklisted. so I try to explain this to AT&T. they say they can remove it from the block list from AT&T’s network so I’m able to use the phone but now I’m unable to unlock it or use it overseas because it’s blacklisted. I call AT&T back and explain to them that is still On the blacklist then they gave me some insane story that someone called in and reported the phone stolen. I know that’s a lie because neither I or my husband has called in and reported the phone stolen now they’re saying they need to speak to the account holder. I am the account holder!!! and they’re denying that. I gave them all information that they need to verify me and they are still denying it. I’m at a lost of words and options. Does anyone have any suggestions?