Blacklist policy may create a safety risk
My sister, chronically ill, on my family plan, and residing in another state, had a friend notify me that her phone was lost during her trip from a medical clinic. I suspended her service then waited a few hours to file a claim for a replacement. The replacement phone was promptly shipped via FedEx. After it shipped, I am notified that the lost phone was recovered so the insurance company was promptly notified. No problem, I was told. Please use the return label provided in the shipping box and return the replacement. What was NOT conveyed: the return phone would be shipped by snail mail, not the prompt FedEx, so the phone number is blacklisted until the replacement is received. I spent days of calling and hours on hold with the Lost/stolen phone department to get the phone un-blacklisted! Hoping it will be resolved by tomorrow due to the serious surrounding circumstances.
Be aware that filing a claim on a lost phone may endanger the safety of your loved one if the phone is recovered before the claim is officially closed due to the shipping and handling time. There doesn't appear to be any provisions to expedite the reverse the blacklisting procedure, even for disabled consumers. If you use their shipping label, have a Plan B at the ready in the meantime.