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Need help understanding your bill?
Itachi44's profile

3 Messages

Tuesday, November 28th, 2023 6:36 PM

Billing

I’ve been a loyal AT&T customer for almost 20 years but not after today. My bill has been going higher and higher over the years. Recently we added a line for my son. We asked how much extra would be added to our bill a month after everything was said and done. We were told only 15 dollars would be added to our bill but seeing our monthly bill I saw a 35 dollars added. We went to our local retail store and they basically told us there was nothing they could do. I called customer service and spoke to Tiffany. She wouldn’t help at all just kept telling me that even though the rep didn’t give us all the information, we were still given accurate information. How is that possible since we were lied too. We were not billed what we were told we were lied too. No one is willing to help. When I asked what we could do to help lower our bill we are just told to remove things from our account. I have direct tv and they are always helpful. I usually get 70 dollars of my bill for a year as a loyalty customer and seeing as both companies are together I figured AT&T would be willing to help, but I was wrong. Then to top it off I get an email telling me AT&T was happy to help me but I didn’t receive any help. I’m so angry and dissatisfied with there service. I’ve contacted another company namely sprint and they have given us the opportunity to move all of our devices with everything unlimited for only 200 dollars a month. I’ll be heading that direction from now on. AT&T has severely disappointed me and has shown me they don’t care about there customers. 

ACE - Expert

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32.5K Messages

7 months ago

Everyone's bills have been going up over the years, not just AT&T. Inflation, increased cost of living, higher charges from networks, never mind any cost increases from the pandemic.

It is suggested to research any info a sales agent tells you, such as reviewing details on their website. Be aware of any buyer's remorse period if you feel it will not work for you. If there was still an issue of bad or false info and they cannot resolve over the phone, try a BBB complaint that goes to the corporate level. Not a guarantee it resolves in your favor but it is a shot.

Do not expect to keep getting $70 off a month with DirecTV. Insane discounts like that a thing of the past. That was higher then some of their lower base packages. They are still a business to make money so inappropriate level of discounts (usually stacking too many at once) has been locked out. Any discounts going forward should be temporary and in moderation. They are a perk, not something to expect all the time.

Yes AT&T bought DirecTV but they have recently sold off 30% to a new company. That company is now handling day to day operations while AT&T keeps mostly hands-off. How the service will be long term is still up in the air.

In the end this is just a public forum so unlike an airport a departure notice doesn't mean much. You either need to call AT&T to cancel or the other provider if you are porting out your numbers. Be aware if you port out, it takes a few days to complete. If your bill cycle starts over during that then you pay for one more complete bill as providers no longer prorate the final bill.

(edited)

ACE - Expert

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14.4K Messages

7 months ago

We were told only 15 dollars would be added to our bill but seeing our monthly bill I saw a 35 dollars added

What plan do you have and how many lines total? $15 is totally possible even if this bill is $35, depending on where in the billing cycle the new line was added.

Has your bill really gone higher and higher over the years? I remember 15 years ago we were paying $39.99 for 450 "anytime" minutes, and then waiting until 9 pm for "free nights and weekends" if we were getting close to going over. A texting package was extra, and cost a lot if you didn't want to be limited to about 200 per month. Once smart phones came along, it was another $30/month for data (for EDGE speeds!). Even some of the more recent unlimited plans cost more than their currently-offered counterparts.

3 Messages

7 months ago

I started off with just my phone with everything unlimited. Over the years I would see my bill go higher but it was always 5 dollars here or 10 dollars there. Nothing substantial. As I added lines for my family, of course it went higher. I used to pay about 70 dollars for myself. As I added another line and 2 tablets for my kids it went up to about 230. Then it went higher little by little after that to 285. A couple of months ago it went up to 289. We added one more line for my son. We asked how much more would he added to our bill for that and we were told only 15 dollars extra. After 2 billing cycles my bill was  335. 

ACE - Expert

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14.4K Messages

7 months ago

Bills don't go up "little by little." In the rare cases where prices change (which are always on grandfathered plans), there is one wholesale change to the new pricing. Other changes are caused by taxes and fees (rarely more than a few dollars) or modifications to the account. 

3 Messages

7 months ago

My plan was a grandfathered plan so that might explain some of the changes to my bill but I didn’t make any changes until about a year and a half ago. But it doesn’t matter now since I’ve made the change. But I appreciate your feedback 

Community Support

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232.9K Messages

7 months ago

We're here to help you, and this is not the experience we want you to have @Itachi44.

 

We are going to reach out to you in DM to take a look at account details and help you with billing related information. Please look out for a DM notification from us.

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

 

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