Contributor
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2 Messages
Billing
I have been a loyal customer for years. I was told today by a customer support supervisor that there is no such thing as a grace period. My service was turned off for being a few days late on my payment (due June 16th). I was also told that I would have to pay a fee to restore service (40 bucks!) and this will show up on my next bill. I think that is absolutely ridiculous. After expressing my displeasure, I received no additional help and was told they are not allowed to remove the fee. Fed up!
kdfederer
ACE - Expert
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13.1K Messages
10 years ago
If your account is past due, AT&T has the right to suspend your account.
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loganic
Former Employee
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636 Messages
10 years ago
There is a grace period, but I suspect you may be confusing your dates. Take a look at your full paper bill (yes you can see it even if you are looking at your bill on the website). It should have a due date. I suspect that the 16th is actually the end of your grace period, not your due date.
-Alex
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Luke424
Contributor
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2 Messages
10 years ago
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loganic
Former Employee
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636 Messages
10 years ago
Usually extra care/attention is paid to customer who are rarely late. There's usually a greater chance that a customer who's always on time, may not be aware if they're late. (usually because they expect their mailed check, automated bank systems ect to work as normal) They're more likely to not be aware of extension options or that they are even late.
Once you've been late a few times, AT&T figures you know the drill, and you get fewer notifications.
Since timely customers are more at risk, this is an effort on AT&T's part to ensure any missing payment doesnt go unnoticed, before they may get interupted.
-Alex
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