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Mon, Apr 23, 2018 5:49 PM

Billing Discount not applied

When we signed up back in November, I asked the in store rep about discounts because Verizon gave us one. I filled out the Signature form and the agent took it and said 2-3 billing cycles we will see the discount. This is now April and no billing discount has showed yet upon viewing my bill closely. I called CS and she said nothing was ever submitted and that I would have to go to the corporate store (again) and talk to them. As I explained, the lines are ALWAYS SO LONG and I do not have time to go back in and redo what I did in the very beginning, hoping to avoid this type of situation. So she e mailed me the form and I faxed it to the number on the form, 1-877-712-5791, and it has been over 2 hours and still no response on the fax end. My report says "no response". So if the fax number on their form is not working, and the e mail the form came from says not monitored, do not respond to this e mail, how am I supposed to get this back to ATT? NOT VERY GOOD CUSTOMER SERVICE AT ALL!

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sandblaster

ACE - Expert

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35.4K Messages

2 years ago

What plan did you get? There are no signature discounts on unlimited plus or unlimited choice except the military discount. If you got a shared data plan, you can get your discount. You should be able to sign up online: https://www.att.com/shop/wireless/iru-check-for-discount.html

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2 years ago

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