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New Member

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1 Message

Thu, Mar 26, 2020 3:12 PM

Bill overcharge text message scam?

I just received this text message:

{{MY NAME WAS HERE}}, we accidentally overcharged your phone bill past 4 months. Please accept our apology and this iPhone 11 as a compensation a5ev.info/UdpUxlbkpr

...is this a scam?

Accepted Solution

Official Solution

ATTTimCS

Employee

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349 Messages

1 year ago

All,

As noted, by @Constructive, this is a known scam. Do not click on any links in this text.  You can find specific details on our CyberAware site.

If you would like to report this texting scam, you can:

  • Alert AT&T by forwarding the suspicious text to 7726 on your device. Messages forwarded to 7726 are free. They don't count toward your text plan. If you're not able to view the number, forward us the entire message to abuse@att.net.
  • Forward a suspicious text message to the Anti-Phishing Working Group at reportphishing@apwg.org  or report it to the FTC.
  • Go to Federal Trade Commission or IdentityTheft.gov to learn more.

For more information and resources on how to protect your accounts, your devices, your information and yourself, visit our Spam Text and Email page.

Hope this helps,

The AT&T Community Team

(edited)

Accepted Solution

Constructive

Employee

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30K Messages

3 years ago

big scam

Contributor

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2 Messages

7 years ago

I got a pop-up on my iphone, looking like a legit AT&T logo etc, stating I had been randomly selected to win prizes but had to answer 3 questions in 2 minutes (thought this was part of a recent direct TV/AT&T service I had just signed up for or I would never have even responded). Looked like a webpage from amazonaws, said mac was "sold out" but I could still get iphone6, but then when it redirected me to another web page I just closed it, thinking it was likely spam.

Thought you at AT&T should know.

Note: This comment was created from a merged conversation originally titled Is AT&T offering free prizes to customers?

ACE - Sage

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102.2K Messages

It's spam, bogus.  ATT does not have contests for prizes.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

Yeah it said I won an iPhone XS 

New Member

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4 Messages

Yeah I just got a text saying: "you paid your bill on time again! Your out loyal customer and have won a brand new 40 in samsung4k on us!" Decided well why the (Edited per community guidelines) not I'll check it out. Directed me to a survey with five questions about my experience with AT&T and then said I can pick my prize which was either the TV or a pair of Ray bans that were sold out. I picked the TV it said congratulations then directed me to a payment for 1$ shipping. I obviously new it was a scam by now but I read the fine print and this is what it said!
Credit card statement will show 8665687895TOTALACCESS

AMAZING NEWS! You are a winner of the Total Access Network Samsung QLED Sweepstakes Entry AND a vacation package. Keep an eye on your email as we will be sending full details of the prize and instructions on how to claim the Total Access Network Special Offer. You have qualified to have access to our Premium Library which will include either unlimited downloads of books; high quality games or monthly magazine subscriptions. Total Access Network will automatically charge the credit card you provided $19.73 today and $14.44 per week in advance for the following 6 weeks service (billed in the next 2-10 days and then every 45 days) unless you choose to cancel at any time. You can cancel either or both portions of your membership and stop future billings at any time by calling toll free +1 877-640-3815 or contacting our 24/7 Service Center by email at [email scrubbed] before the start of each new billing period and receive a refund within 30 days of any charge. Please refer to the full Terms & Conditions for details of your membership agreement. By clicking the Next button you agree to the billing terms above as well as our Terms & Conditions and Privacy Policy and authorization for Total Access Network to charge your credit card the recurring payments described above.

New Member

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4 Messages

It's 2020 now and this is still happening I guess.
Here's the fine print on your "prize"
Credit card statement will show 8665687895TOTALACCESS

AMAZING NEWS! You are a winner of the Total Access Network Samsung QLED Sweepstakes Entry AND a vacation package. Keep an eye on your email as we will be sending full details of the prize and instructions on how to claim the Total Access Network Special Offer. You have qualified to have access to our Premium Library which will include either unlimited downloads of books; high quality games or monthly magazine subscriptions. Total Access Network will automatically charge the credit card you provided $19.73 today and $14.44 per week in advance for the following 6 weeks service (billed in the next 2-10 days and then every 45 days) unless you choose to cancel at any time. You can cancel either or both portions of your membership and stop future billings at any time by calling toll free +1 877-640-3815 or contacting our 24/7 Service Center by email at [email scrubbed] before the start of each new billing period and receive a refund within 30 days of any charge. Please refer to the full Terms & Conditions for details of your membership agreement. By clicking the Next button you agree to the billing terms above as well as our Terms & Conditions and Privacy Policy and authorization for Total Access Network to charge your credit card the recurring payments described above.
Constructive

Employee

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30K Messages

yet it’s still a scam I hope you didn’t fall for it

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I just participated in an ATT survey & won iPhone XR but after all that screen went dead & nothing on this side of map to discuss surveys etc.... so was it someone to scam my card cause the logo was definitely ur logo ... I’m very upset that this is my best way to make contact e u about this scheme inside deal or scam

 

 

Note: This comment was created from a merged conversation originally titled Fake survey
QuarryRye

Master

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3.2K Messages

AT&T doesn't give out random surveys especially not to win an iPhone XR. If you put in your AT&T information, call or go online immediately to reset your AT&T password and passcode because you've been scammed.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
ATTHelp

Community Support

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204.1K Messages

Hello, @Fakesurveygifts,

 

Thank you for reaching out on this. Yes, a survey claiming to come from us and offering a free iPhone is a scam. Here's information on how to protect yourself from phishing attempts and other online scams.

 

Have a great week.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

I just received a message supposedly from At&t. I did chose the box with the ipad. What a surprise. I put in my name and address and phone. Said agree with terms. Started reading terms, it said nothing about ipad said a chance to win an Iphone or something. Then you need to pay so much money for something else. I kind of just went blank then hit phone off. The old saying still stands. I appreciate everyone on here. I was looking to see about a scam while I was still on phone. And I found you. My reinforcement on my decision. Thank You

New Member

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2 Messages

Just received a text today: “2020 Xmas special for AT&T clients: previous iPads given away to make room for the new Pro 2021 iPads. 26 units left, ELEANOR: n6fzs.info/X4fYGXrlNN “

clicked on link, claimed I won an iPad Pro, didn’t go through all the steps b/c it seemed too good to be true. Please watch out for this scam! Says “just pay shipping of $5.00” guessing these people want to steal your credit/debit info.  AT&T there’s the link if you’re able to investigate and/or get it removed. So sick of phishing scams. 

New Member

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2 Messages

I just did an AT&T survey to get EarPods free ! I received a text say this was from AT&T 

+1 (332) 214-8283

this is the number it was sent from and this is the message they sent me :….

Thanks for your subscription! We are happy to have you as a customer! Your platinum benefits are now available: mty4c4y.jzao3.xyz/E2ue
Sender: ATT

New Member

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2 Messages

2 years ago

I have got so much messages from 141******* numbers they all spam. All 141 start numbers.

I did call At&T customer service and they can do nothing to stop that spams. They offer me change phone

number instead. I have prepaid phone and that messages drain my money. Looks like AT&T part of that spam

if they have profit from that.

Note: This comment was created from a merged conversation originally titled Spam Text Messages 141.......
sandblaster

ACE - Expert

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60.9K Messages

Most customers have unlimited texting, so no, ATT is not part of it. Very few customers pay by the text. Those numbers indicate the spam is originating from email through the email to text gateway. You can call and request ATT block your number from getting texts from email.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

1 year ago

Good day to all!🙏🏽😊🙏🙏🏾🎶🎵🎶

Just letting you all know i ‘ve been getting these lying annoying text messages lke tge one below:

those of you who may not it is a scam, and hope none of you get bamboozled.

Hope you have a wonderful day!🙃

Millie😊


SUBSCRIPTION REFUND: You have been overcharged from our ATT services. Total refund amount: $230.66. Claim Reimbursement funds TODAY: prp7ol.ucsk8.xyz/2HFZ

Note: This comment was created from a merged conversation originally titled Text Scamming Message

New Member

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2 Messages

I got this potential scam text message from +1 (501) 744-6009:

"AT&T Free Msg: _______, we accidentally surcharged your account last month. Kindly your reimbursement here: j7hlv.info/bU6Lyw6ptq"

I forwarded the text message and phone number to 7726 (AT&T Spam Alert Line) and tried to call 611 to get to the Fraud Department, but it isn't a current menu option. I've been waiting for 30 minutes to talk to a representative.

I am following AT&T instructions found here: https://about.att.com/pages/cyberaware/ae/smishing.

John21851

New Member

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12 Messages

1 year ago

Before I open ANY link in messages, is the following legitimate? :

—————

Dear Loyal AT&T Customer, please take a couple minutes and claim your $100 at the end of this survey. yogm4.info/97nWPl6c4y

Note: This comment was created from a merged conversation originally titled Authenticate message
JefferMC

ACE - Expert

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30.3K Messages

Certainly looks fishy to me.  I'd just delete it.

If you mean "legitimate" as in came from AT&T, then certainly not.

Other companies can send texts to "AT&T Customers" (loyal or otherwise) by going through the area code/exchange (NPA-NXX) originally assigned to AT&T, assuming the numbers haven't been ported.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

1 year ago

I got a text message that says "Dear loyal AT&T Customer, please take a couple minutes and claim your $100 at the end of this survey. (Edited per Community Guidelines) The text came from a phone number with a 909 area code. I am sure it is a scam so, everyone please keep an eye out because I know I could use an extra $100. Anyone else have had this happen to them?

Note: This comment was created from a merged conversation originally titled Is this survey with $100 reward a scam?
Constructive

Employee

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30K Messages

Twice this week. It’s definitely a scam 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Vipin

Moderator

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226 Messages

Hello @Wafflestomp,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

New Member

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2 Messages

Do people fall for these scams?

Contributor

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5 Messages

1 year ago

The link in the text should tell you everything, IF you don't find it weird that AT&T wouldn't just credit your account or straight-up refund your auto-draft payment, then of course the link should tell you alone that it is a malicious attempt at best. When in doubt, delete the message! 

I still can't believe who ever is doing these messages wouldn't use this technical ability to make serious bank working for a legitimate company!?!?

Microsoft used to hire hackers to break or compromise their software, instead of trying to profit from innocent civilians.

New Member

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2 Messages

1 year ago

Came from number #332-223-2335 which was allegedly "AT&T", which it is NOT.   States my maiden last name-ONLY- and then says, 'we accidentally overcharged your account last month.  Please your reimbursement here:"  and then some weird link that I am CLEARLY not clicking on.   Note that the text had very improper grammar/missing words and came from an unknown number... It's a hack.  AT&T - I hope you're on top of this.  Subscribers...beware.

Note: This comment was created from a merged conversation originally titled Spam text by a random number (not AT&T)saying I'm owed a reimbursement and to 'click here'
Constructive

Employee

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30K Messages

AT&T has no control over a random number texting you. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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60.9K Messages

Scam would be the word, not hack. Texts like that even go to non ATT customers. Not much any carrier can do about scam texts but since it came from an actual number, you should forward it to 7726 to let ATT know. 

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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