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New Member

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1 Message

Mon, Aug 3, 2020 2:27 PM

Bill dispute

Bill in dispute. AT&T was supposed to call back two weeks ago, a new bill arrived and NO PHONE CALL yet!. This is at an upper management level. I have made numerous calls regarding this bill. I expect some sort of resolution.

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sandblaster

ACE - Expert

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42K Messages

2 months ago

This forum is not customer support. You won’t get resolution here. Having a bill in dispute doesn’t stop a new bill. You can escalate to corporate by filing an FCC or BBB complaint.

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ATTHelp

Community Support

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132.7K Messages

2 months ago

Hello @nsaflarski,

 

We'd be more than happy to take a closer look into your billing concerns.

 

Would you kindly provide us with some more details about any billing issues that you've been experiencing, so that we can better understand what's been going on?

  • Are there any invalid charges on your bill? 
  • What has taken place exactly during your phone calls to us regarding this bill?
  • Also, what would be the ideal resolution that you were referring to?

Please let us know.

 

We look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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