Biggest Regret of 2017 is AT&T
$235 a month. 2 phones. ... My experience here is ridiculous. Every single time I try and contact customer service, I get outsourced to India and get very limited help. (My previous Indian customer service representatives names where -I'm not kidding- Michael Angelo, and Gabby Rella) I usually end up having to reset my password and get HUNG UP on. Every single time I try and file a customer service form, I have to re-verify my account, reset my password, and/or set new security questions. I have NEVER been able to log into ANYTHING. My service plan is unlimited everything on a brand new Note 8. Most of my calls drop after only a few minutes. My data down speed is absolutely miserable; it peaks at .5 mb/s. Where is my 30mb? Certainly nowhere on the Big Island. I ended up having to spend $300 on a outdoor Yagi Omnidirectional signal booster, repeater, and extender. This allows me to REMAIN on the phone, though in absolutely no way, improves the quality of my call. After a few minutes, instead of dropping, neither party can hear or understand eachother; the conversation is always choppy. But hey! At least it doesn't hang up, right?
My IP bounces all across the world. When I visit websites, they may automatically load as: Korean, Chinese, Japanese, Texas, California, New York, Maine, and even parts of Canada. This happens even in Google maps; my nearest gas station is NOT in fact in Sacramento... PAHOA, Hawaii please.
I suspect this IP bouncing is causing other issues as well, such as: CATCHPAS NEVER work. I fill them out, I double-triple check, and end up having to try 5+ times before I give up. It's nearly impossible to visit particular sites, and purchase things online. I suspect this also creates an "Unsecure Network." When visiting specific websites that require a secure connection, such as government sites, I cannot load most of the site. This is inexplicably difficult to run a business with these kinds of problems. I would expect AT&T to provide me with SECURE INTERNET and SERVICE.
I tripled my phone bill, by going to AT&T. This was truly my largest regret of 2017. I expected I was purchasing quality service with unlimited data. Alternatively, a simple Google search can take up to five Minutes. Voice commands require internet, and that simply does not work. I can't use Amazon most of the time. Even more often, my purchases won't process; occasionally double charging me. Facebook is right out the window; too much to ask for.
Furthermore, on the 3rd of December, I called customer service, and spoke with a woman in India. I gave her my new card information to pay my bill ahead of time, and was told I would not get auto billed this month, as I had just paid what was due. (My bill is due on the 24th) After resetting my password of course, I was told this was all successful and I would not be getting auto billed for the month of December. On December 24th, AT&T charged my old card for the month of December, again. A few days later, I get a bill in the mail with the due date of January 24th. I will not pay for January. My next bill will be on February 24th.
I have tried every which-way to contact you, and express my issues. Every single Satisfaction Survey you have sent me, I have filed 0's in every single deserving field; honestly, all of them. I have never been contacted after the Five "0" satisfaction surveys I have sent in. This is my last idea to get ANYBODY to help me. This is your last chance. If these issues are not solved, I will be taking this to Arbitration and my Attorney will contact you. I much prefer to handle this personally.