Beware of Order Cancellation
I was miffed to learn that per Customer Care Manger Mr. Duran in Colorodo, customer is unable to cancel pending order.
From a customer perspective Mr. Duran's asserted inability to cancel order that AT&T is unable to process per agreed to processing and shipping terms is incomprehensible, unethical and a travesty of a sincere customer care culture! This issue will be elevated and communicated to the senior levels and CEO of AT&T's management. I am certain that somewhere out there, there is a Customer Care executive who is capable of addressing and resolving this problem and would welcome the opportunity to mitgate customer frustration and distress over this unethical business practice!!!
Customer Hank in Arizona
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