BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!
I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.
I bought the deal, Since then my bill for the 2 phones is above a $150 every month. I paid in one month $398.
I am not happy with how my bill is too high, i thought its because of me awing money on phones.
I called in and spoke with the representative and she told me clearly " If I pay off the outstanding amount for one phone I will be able to unlock both phones since its buy one get the second free. I paid the full amount and she tried to help me unlock both phones. I stressed my concern about unlocking those phones multiple times, she went and confirmed and based on that i paid off my full amount , then she tried to unlock both phones but the system didnt allow that since its has to wait 24 hours. she told me to call back to unlock those phones after 24 hours.
I called the next day, they told me I have to pay another $500 for the phone, I mentioned to them want happend the previous day. and its a promotion I purchased, they told me they cant do it. I requestd a supervisor, she was so rude and unrespectful at all, she told me the assciate I spoke to wasnt from their company. I told her how i paid this money then, she tried to say that oh, it wasnt her department. --> they directed me to a manager in different department that cant help me with the Issue?????!!!!!!! REALLY AT&T ????!!!!!!
I been doing business with this company for over 4 years.!!!
I requested them to go back to the recording, they said we cant garantee it???
who i can reach out to in order to get help with this isse?