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New Member

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2 Messages

Wed, Sep 30, 2020 4:33 PM

Bad policy for correcting error

I have been thinking about switching to AT&T wireless but I recently had a conversation with a friend who is on your pre-paid plan (3 month, pay usage by the minute). He has been on that plan for 14 years and never missed a payment. He had over $130 in the account but missed the payment by one day. The best AT&T could do for him was give him $15 in his account and extend the period to a year instead of 3 months.

This sounds like a bad policy for an old customer who only missing his payment by one day. I guess I'll stay with my current wireless provider.

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Constructive

Employee

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14.6K Messages

21 days ago

thats how prepaid works, verizon and sprint are the same way

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New Member

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5 Messages

21 days ago

Acquiring AT@T service would be your worst mobility mistake!!!

New Member

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2 Messages

20 days ago

During this time and with a valued long-time customer, you would think they could at least bend a little.

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