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Contributor

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2 Messages

Tue, Aug 6, 2019 10:57 PM

Bad Bad Bad

Between all of the mergers I got my original ATT service back in 1994 so I have been a customer for 25 years. Today ATT reached a new low. My phone was disconnected last week and I called to find out why as I owed $287.38 which is less than my current bill 20 days still left in the next billing cycle. I was told it was a system error and she apologized profusely and put a 10 dollar credit on my account. Today they shut it off again and I tased to the worst supervisor you can imagine who could not understand what was happening other than he needed 277.38 to turn my service back on. I explained to him its a system error and look at the notes and he still refused and would not turn my phone back on which has 5 lines. There are still 15 days left until the next billing cycle. I felt handcuffed and totally scammed by ATT so I went on and made the payment. They truly scammed me and held me hostage for a CURRENT BILL!!!!!!! Should I notify the Attorney Generals office? ATT doesn't care that's for sure. 

Responses

sandblaster

ACE - Expert

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44.3K Messages

a year ago

You certainly weren’t scammed if you just paid the bill early. Regardless, that is still unacceptable. Don’t bother with the attorney general but you can file an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. Other than an apology, though, what do you want or expect? If there were any reconnect fees charged, you should get that back plus additional credit for your troubles.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

The bill was not due until August 11th. What do you mean if I pay early? It wasnt past due

sandblaster

ACE - Expert

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44.3K Messages

a year ago


@ame55555 wrote:

The bill was not due until August 11th. What do you mean if I pay early? It wasnt past due


Right. You said they made you pay it now to get your service restored even though it’s not due yet. In other words you paid it early. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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11 Messages

a month ago

I have DirectTv and had an issue with my dish, while the tech was at my home fixing the problem a Att sales rep came to my door inquiring about my service carrier, I advised him that my husband and I have another carrier, and that I had cancelled service with them in the past due to them cancelling my nurse discount because I changed jobs. The Att sales rep advised me that he can give me my discount back (once verifying my credentials) and offer us a better plan, 2 new devices, take our old devices, pay off old carrier and remaining balances. The Att rep advised my husband once we agreed on this that he will handle everything and there is nothing we will need to do on our end. Well surprise, surprise my band account was debited by my old carrier for a monthly bill, i ignored assuming that I had a carryover balance, even though I was advised this would be paid, but then to our surprise the following month my previous carrier sent a new bill for the monthly fee. and our old devices!!! I have call Att customer service lines, and have been placed on hold 3-4 hours, disconnected on numerous times by reps and supervisors, and being told to go to local store because they can not assist me. So my husband went to a local Att store to be told he would have to go to a different store location which he did, and the supervisor there said they can not assist us that we have to call customer service, my husband advised him of the back and fourth and numerous hours that we have been on the phone with Att and getting the run around the Att supervisor stated "Well I can tell you what you need to do to turn in your devices and close your account!!" What kind of customer service is this????? We have also called the sales rep that came to our home and he has not and I repeat has not returned any of our calls!! So my husband and I have this high bill for devices we no longer have. Att customer service keeps giving us the run around, and the outside stores shrug us off. This is BAD BAD business.

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