Tutor
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5 Messages
Autopay payment did not go through
I had an autopay going on for over a year and only this month, the payment did not go through. I have no clue why as my credit card is still valid and active. I changed my payment method and was asked to pay the full $50 as against my usual $40 with autopay.
ATTHelp
Community Support
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215.7K Messages
4 years ago
Hi @reddniharika,
Thank you for bringing this to our attention!
Can you tell us what service you had autopay setup for?
Here to help!
Chasidy, AT&T Community Specialist
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reddniharika
Tutor
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5 Messages
4 years ago
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ATTHelp
Community Support
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215.7K Messages
4 years ago
Thank you for getting back to us @reddniharika,
You should receive a private message shortly from us requesting more information.
Chasidy, AT&T Community Specialist
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reddniharika
Tutor
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5 Messages
4 years ago
Hi, the same issue happened again and the autopay did not go through. I could not use the credit that I had last time as I was charged 10 dollars extra again.
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