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reddniharika's profile

Tutor

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5 Messages

Tue, Oct 15, 2019 6:38 PM

Autopay payment did not go through

I had an autopay going on for over a year and only this month, the payment did not go through. I have no clue why as my credit card is still valid and active. I changed my payment method and was asked to pay the full $50 as against my usual $40 with autopay.

ATTHelp

Community Support

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194.9K Messages

3年前

Hi @reddniharika,

 

Thank you for bringing this to our attention!

 

Can you tell us what service you had autopay setup for?

 

Here to help!

 

Chasidy, AT&T Community Specialist

Tutor

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5 Messages

3年前

Hi this was for wireless prepaid service. The $50 one.
ATTHelp

Community Support

 • 

194.9K Messages

3年前

Thank you for getting back to us @reddniharika,

 

You should receive a private message shortly from us requesting more information.

 

Chasidy, AT&T Community Specialist

Tutor

 • 

5 Messages

3年前

Hi, the same issue happened again and the autopay did not go through. I could not use the credit that I had last time as I was charged 10 dollars extra again.

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