ATT&T Fraud Department Unreachable

Yes shineecass, we can share the Fraud referral form again!

Since the previous form does not seem to work, fill out our identity theft form or call our Fraud management team at 877.844.5584 for wireless accounts.You can also try another browser/device to open the link. 

We hope this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist

You can file an FCC complaint online. A routine complaint is forwarded back to AT&T upper management and they will contact you. You can also file a formal dispute form which you should do immediately.

https://www.att.com/help/notice-of-dispute/

how could 2 phone lines be 2800 dollars? i have 5 lines and 2 watches and the total bill is 280 a month. something isnt adding up here 

@Constructive when AT&T cancelled the phone lines, the full cost of they brand new phones they purchased got charged to my account. So it's two brand new iPhones and two months of phone service

Hello @shineecass, we are here to help you with reaching out to fraud department. 

We understand how frustrating this is for you. You will still have to contact our Fraud Department to further assist you with this. Review our article to learn other ways to Report Fraud.

We also recommend reviewing our article to learn how to Guard Against Identity Theft.

Let us know if this helps. Thanks for reaching out to AT&T Community Forums!

Mellira, AT&T Community Specialist 

@ATTHelp thank you for the response, but as I said above, I have tried numerous times to contact the Fraud Department. Neither I, nor any AT&T agent I have spoken with have been able to speak with a Fraud Department representative. If there were ever a human being available, I believe this issue would have already been resolved. 

The phone number is always a non-starter and gets you nowhere. The website tells you to call the phone number. The only way I was able to file inquiry forms is because I finally had a customer service rep who gave me a direct link to the form. 

If you have a different way to contact them, please let me know. Because all current methods that have been given to me, have not worked at all.

Hi shineecass, we understand the need to clear the unwanted charges from unauthorized lines that were added!

At this time only the Fraud department is able to handle the unauthorized lines and charges. We recommend filling out the forms and reaching out to the Fraud department during business hours.

We hope this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist

Thank you, Rhoda. Unfortunately, that link for the forms isn't working for me. Can you share it again or do you have another link?

Thank you!