ATT'S Warranty Scams....What a Tragedy.
I had recently upgraded to a Blackberry Passport and used it for about 3 weeks. After having issues with software and receiving phone calls, ATT said I was within my warranty time so that I should file a claim and get a replacement device sent to me. When I had received the replacement phone, I followed the instructions and placed the old phone (WITHOUT ANY DAMAGES) back into their packaging and sent it back to them using their label.
I got confirmation that they had received my replacement and three weeks later I get a package in the mail with my phone returned back to me completely broken with the back cover ripped off. I called ATT and spoke with a number of representatives and they all told me that they weren't going to assist in any way. I am not stuck with a broken phone and a $550 pending bill on my account for damages that I am almost positive was done by the warranty department at ATT.
I went online after being on the phone with ATT for over 2 hours and came across hundreds of articles validating ATT's fradulent warranty department.
I am extremely disappointed in ATT and after being a customer for over 10 years, I am ready to move onto something better. I hope no one else has to deal with this scummy service.
Lost all respect for this company.