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1.1K Messages

Fri, Sep 20, 2019 4:24 PM

AT&T's response to the recent flooding in Southeast Texas

Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family impacted by this disaster. AT&T is working around the clock to help the people impacted in Southeast Texas.

 

For the very latest information, please refer our AT&T Disaster Response Information.

 

AT&T encourages customers to consider the following recommendations in the wake of this disaster:

 

Customer Tips

  • Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory.
  • Keep your mobile devices dry.  Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.

Business Tips

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location.

Things to Remember

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
  • Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again.

Additional information and tips for disaster preparedness can be found at Inclement Weather - Be Prepared.

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Accepted Solution

Official Solution

Moderator

 • 

1.1K Messages

2 y ago

Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family in areas affected by flooding.

 

For the very latest information, please refer our AT&T Disaster Response Information.

 

Thanks,

The AT&T Community Team

Contributor

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1 Message

2 y ago

Administration and AT&T Community it is a compassionate and selfless charity to make accommodations for victims that have suffered such devastation from Hurricane Harvey and Tropical Storm Imelda. The corporation has made specific sacrifices to the communities they provide service for but, in light of their already nefarious forms of sales and inability to uphold their agreements their charity is impotent and ineffective.
In March of this year I contacted AT&T over the phone to find out what bundles they offered with the hopes of transferring my 2 mobile numbers with my already existing internet. I spoke with an agent that assured me I was making a great decision to bundle and offered to give me a VISA Logo Gift Card for $250 for each line of service I transferred and said he wasn't sure but, I would likely also see a discount on my existing internet service as well for bundling. Like you might imagine that offer sounded great despite AT&T not being having the best coverage in my area. I was happy about getting to receive 1 bill for internet and mobile wireless service all in one and I couldn't resist the 2x $250 gift cards.


In May contacted the AT&T Loyalty department to get an update on the VISA Logo Gift Cards and they told me if I was told I would receive the gift cards when I opened my account I would receive an email before they were sent out to my location and it could be any day so I should look for them. After I was unexpectedly flooded by Imelda my household became financially burdened with the cleanup and the community needs for resources in the cleanup effort. I volunteered and took a lot of damage as well as a loss of employment due to the storm flooding at what point I even more desperately thought I could depend on the security of AT&T’s original promotion offer.


What I was not prepared for was not only being victimized by a natural disaster but, also the apathetic response of AT&T rescinding their original offer after I contacted the AT&T Loyalty Department. In a round about way I transferred 6 times and taking over 3.5 hours to different departments till I finally received the straight answer that AT&T would not be able to honor their offer. Most of the representatives after explaining what I was calling about would simply say they did not know and would transfer me to another department to start again with a new representative.

What I did receive for transferring my services was bad service and an earful of multiple offers to purchase new items and services. What I did not receive was the original offer, bad customer service, unsympathetic concern, and apologies; not to mention they never even bundled my services like they originally were supposed to do which, was what I called to do to begin with. It would be a complete farce to think AT&T feels any obligation to anyone, their community, their clients and customers, and perhaps to their own employees when their impious business sales tactics department is ready all hours day and night to offer customers new products and services while current customers are turned away empty handed with dishonored promotions and hours of waiting on hold.

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