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Tue, Sep 11, 2018 2:03 PM

AT&T's Response to Hurricane Florence

Our thoughts are with everyone impacted by Hurricane Florence and our customers who have friends and family there.

 

AT&T is working around the clock to help the people prepare for and recover from Hurricane Florence. For the very latest information, please refer to Hurricane Florence: Response & Live Updates.

 

AT&T encourages customers to consider the following recommendations in the wake of the storm:

 

Customer Tips

  • Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory.
  • Keep your mobile devices dry.  Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.

Business Tips

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location.

Things to Remember

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
  • Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again.

Additional information and tips for disaster preparedness can be found at AT&T Disaster Relief and Network Recovery, AT&T Disaster Response Program Keeps Customers Connected During Hurricane Season and Inclement Weather - Be Prepared.

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Moderator

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652 Messages

2 years ago

Our thoughts are with everyone impacted by Hurricane Florence and our customers who have friends and family there.

 

Please refer to Hurricane Florence: Response & Live Updates for the latest information about AT&T's preparations and response to Hurricane Lane.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.