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memitc's profile

Contributor

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1 Message

Thursday, June 21st, 2018 1:37 AM

AT&T's and Asurion's inability to resolve phone return problem

My phone keeps getting deactivated because of AT&T's and Asurion's inability to resolve the simple matter of me returning a phone from an insurance claim.  I returned the new phone because the lost phone was found.  I have followed AT&T's instructions and still have endured my phone being deactivated every 2 weeks or so, and am being charged the $225 deductible even though I was told I would not have to if the phone was returned.

 

This problem has been going on for 7 weeks now - and no end is end sight!

ACE - Sage

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111K Messages

5 years ago

According to Asurion, once you make a claim and they send a replacement and charge the deductible, it’s not reversible. 

* A non-refundable deductible will be charged for each approved claim. Continuously enrolled customers who remain claim free for 6 consecutive months save 25% off the standard deductible and at 12 consecutive months or more save 50% off the standard deductible.”

 

 

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